Refund Policy

The Christmas Village refund and reshipment policy is designed to provide our customers with security and peace of mind.

We offer a refund of the amount paid or a replacement product in the following cases:

1. Receipt of a product with a defect (a video of the unboxing must be provided within 7 days of delivery)

2. Dissatisfaction with the product (must be requested within 7 days of delivery)

3. Delivery time exceeded the estimated timeframe stated on the product page and website

Important Notes

• Note 1: Under UK consumer law, customers have the right to cancel an online purchase within 7 days of receiving the order. After this period, no refunds or replacements will be processed.

• Note 2: In cases of defective products or dissatisfaction, the product must be returned by the customer to our store.

• Note 3: Refunds are not issued for orders still in transit and within the stated delivery timeframe. Refunds are processed only after the returned product has been received by us.

Return Conditions

To be eligible, the product must be unused and in the same condition as when received, in its original packaging.

Once your return is received and inspected, we will send you an email confirming receipt of the returned product and informing you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit automatically applied to your credit card or original payment method within a few working days.

How to request a refund or replacement

1. Contact us at support@christmasvillageuk.com with details of the issue.

2. Your request will be reviewed within 2 working days. Once confirmed, you may choose one of the following options:

   • Receive a refund of the amount paid

   • Receive a replacement product identical to the one originally ordered