Shipping and Delivery Policy

All products available at Christmas Village are shipped directly from our international suppliers to the address provided at the time of purchase. Delivery usually takes 5 to 12 working days (counted after dispatch), depending on the destination. Dispatch is carried out 2 to 5 working days after payment confirmation, and the delivery timeframe begins only after this period.

This timeframe may vary depending on courier efficiency and customs clearance. In case of delays, the delivery period may be extended by up to 30 additional working days.

All purchases include a tracking code, which allows you to follow your order from the country of origin until it arrives at your address.

As the shipment is international, the tracking code may take some time to become active. For this reason, we send the tracking code by email within 7 working days after payment confirmation.

If your order includes more than one product, you may receive more than one tracking code.

⚠️ Important: If delivery cannot be completed due to an incorrect or incomplete address provided by the customer, no refund will be granted. A new shipping fee (delivery cost + courier charge) must be paid in order to resend the product.

By completing a purchase, the customer agrees to the conditions and terms stated above.

Please note: the tracking code may be updated when the package reaches the UK. You will receive any updates by email.